1. Do i have to make order with paypal account
No, you don't have to.
All international credit/debit cards accepted, no Paypal account needed.
It's easy & only takes 3 minutes approximately.
Payments for Kitilan are made at Paypal, but you do not need to own a Paypal account to pay: you may enter your credit card's data directly at Paypal and complete your payment. You don't need to register a Paypal account neither.
a. Once you check out, just click on "Pay with Debit or Credit Card"
b. Enter your credit card's data, billing address, email & phone number may also be requested depending on your country.
c. Select "No, I don't want an account now"
d. Click on "Pay now"
e. Finally, thanks for your order.
2. Is it safe when ordering in your website?
Our store is using the best SSL certificate so you will be able to buy safely and securely.
a. How much is shipping?
We charge $5.95 for domestic orders.
b. Do you ship internationally?
Yes. We ship worldwide. Shipping fee for international orders is $10. Delivery time is estimated at 2-3 weeks.
c. How do I track my package?
The tracking number will be sent to you when the order is shipped. You can reach out to our customer support team for the detailed tracking number by sending email to email@example.com.
d. How long does it take for an order to arrive?
This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes only a few days to get your shirt printed and shipped out. Extremely popular designs can cause a delay of few days in printing. Once shipped, your order will arrive within 5-12 business days (business days don't include weekend). You’ll receive an email & tracking number when your order has shipped. If you're still not sure, just email us. We're happy to help.
III. Return & Exchange
Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the View Chart link to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At Kitilan, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes, bedding or bags after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
The product was received in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered